Synergy Installation Solutions, was founded in Charlotte, NC. in the summer of 1994 to answer the call for a professional, high quality office furniture installation services firm in the Southeastern United States. It is the goal of Synergy to be the quality leader in our Industry, utilizing only the best in training and technology to service our clients.
Synergy has developed through our visions of high quality, customer service and strong business ethics. We have developed a staff trained with high levels of product knowledge and the ability to exceed the demands and continuously changing needs of our clients. Strategic partnering and aggressive marketing are used to promote our service capabilities.
Our marketing philosophy has been developed around the ability of Synergy to provide high quality, timely services, and utilize effective and efficient internal operating procedures to be very cost competitive. Customer satisfaction is priority one, and is achieved through a combination of highly skilled employees, cutting edge technologies, and effective internal flows designed to provide timely, accurate information and services to our clients. Synergy has developed a focused service strategy based on our ability to adapt our procedures to present our clients an organization that is easy to do business with.
We constantly challenge our organization to develop new and innovative methods to help our business grow and maintain high levels of profitability. Employees are afforded a great deal of professional and personal autonomy, in order to nurture teamwork and loyalty among the entire staff. Synergy recognizes its employees as its most valuable asset, and continues to train and develop employees to help them reach their fullest potential. In-house training for new installers, supervisor training and continuing education programs, combined with customer service and team building seminars, ensure that our personnel will be the best trained installation service providers in any market.
The development of Synergy’s Quality Control Program has been a major asset, setting the standards by which all member’s of Synergy perform their respective duties. Exact standards and guidelines for all facets of the installation services industry, from project installations to customer service are detailed to provide our clients with only the highest possible levels of quality service.
During its first year in existence, Synergy – Charlotte Division successfully completed several high profile projects, among them: The New Charlotte Convention Center (Knoll), major installations for Electronic Data Systems (Haworth) in Dayton, OH, Washington, DC and Richmond, VA, the corporate move of Sealand Services (from Elizabeth, NJ to Charlotte, NC) (Knoll) and the first major installation for Haworth in Sydney, Australia.
In the fall of 1995, Synergy opened a second office, located in Atlanta, GA. The Atlanta market was chosen after a thorough examination of several locations in the Southeast. The size of the market, coupled with its proximity to the Charlotte, NC office, made Atlanta an ideal choice. Synergy – Atlanta Division is currently housed in a custom designed office / warehouse (15,000 square feet). This facility has allowed Synergy Atlanta to increase its level of services by offering complete receiving, warehousing and long term product storage for all of its clients.
The Detroit Division of Synergy was opened in the fall of 1999, and is currently housed in a completely renovated 35,000 square foot warehouse / office complex in the northern suburbs of Detroit, which was purchased by Synergy in the spring of 2009. Since its inception, Synergy Detroit has completed successful projects for a number of large clients, including: Electronic Data Systems, Quicken Loans, TitleSource, and the Department of Homeland Security.
In January of 2002, the corporate headquarters for Synergy was moved from the Charlotte location to the Detroit Division. The Detroit office is home to the corporate installation services training facility. This includes both a classroom and a mock-up area (containing mock-ups from several different manufacturers), where new employees are thoroughly exposed to both the philosophies and procedures of Synergy, as well as, hands-on training with actual product.
In May of 2005, Synergy opened an office in Tucson, Arizona. The Tucson office was opened primarily for the purpose of servicing Raytheon (in partnership with Wave / Furniture Marketing Group). The Tucson Division has grown its presence in the Southwestern United States and provides a regional base for Synergy to support such markets as El Paso, Albuquerque, and San Diego.
August 2006 marked the opening of our Richmond, Virginia division. The growth of the Richmond market, coupled with the success of the Synergy office in Washington DC, made the Richmond market a natural for expansion. The Richmond Division is housed in a 36,500 square foot facility, and is the primary service provider for the Capital One campus located in suburban Richmond.
During the summer of 2012, Synergy expanded its Detroit Division with the purchase of a 40,000 square foot warehouse in downtown Detroit. This expansion allowed Synergy to provide better, more responsive service to our clients located in the “core area” of downtown Detroit, and it has also put Synergy in the forefront of companies driving the revitalization of the City of Detroit. This purchase brought the total warehouse capacity of the Detroit Division to over 120,000 square feet.
The quality of our service has been developed through a strict adherence to certain operational policies and business philosophies such as:
- Continued developmental training for installers and supervisors (product knowledge, customer service, supervisory skills)
- Strict job-site standards for: the use of laser levels, dry lines, and chalk lines (for straight and level panel runs); appearance (uniformed and well groomed personnel); no food, drink or smoking allowed on the floor; consistent use of floor and wall protection
- Communication tools such as: supervisor cell phones (providing pictures and real-time walk-thru capabilities through Face-Time) and supervisor iPads to support Plan Grid
- Quality control tools such as: daily project photos utilizing Plan Grid project management software, detailed project punch list forms, post-project evaluation forms (for the crew and how the project can improve) and pre-project planning meetings to develop the proper mix of man-power and equipment to complete the project at a level which exceeds the client’s expectations.
- Client information tools such as the Job Activity Report (J.A.R), which provides a daily written report on the status of the project to the client. (E-mailed to the client daily).
The continuing expansion and success of Synergy is rooted in the founding qualities of the company: Commitment, Discipline and a “Do What it Takes” Attitude for providing only the highest quality installation services possible.